Orders
Customer Service
For all online customer service and order enquiries, either email us at admin@cleantea.co.uk or call us on 0161 883 3121 between 9 am and 5 pm Monday to Friday.
Changes To Your Order
Once your order has been placed we are unable to guarantee that we can make changes to your order or delivery details, but we will always try.
If you have made an error in your order or delivery address please email admin@cleantea.co.uk with the correction as soon as possible.
We cannot guarantee delivery times if the address is incorrect, alternatively, you may be charged a fee for re-direction if you have entered an incorrect address.
Currency, Taxes & Duty
Please note that all payments made on this site are in Pounds Sterling.
For orders being shipped within the UK, prices are inclusive of VAT where applicable. Tea is VAT free.
International customers are responsible for any local taxes and duties. We do not accept returns due to the recipient being charged customs fees or duties.
We are legally required to declare total value paid on international shipments and must include an invoice with all international orders.
Gifts
If the order is for a gift, you can add a comment or message in the comments section on the checkout page.
Shipping Information
Delivery Times
All orders placed before 12 pm are the sent same day. Express orders can be placed the same day before 1 pm.
Purchases made on weekends and public holidays will be processed on the next business day.
Shipping notifications will be sent when the parcel has been dispatched.
We endeavour to process all other orders same day, however during busy sale periods processing may take a little longer. You will be notified of any shipping delay by email.
Orders are sent with Royal Mail & Parcelforce.
Standard deliveries are 3 working days. Express deliveries next working day. These are guides only.
Delivery Charges
Orders OVER £25 receive FREE SHIPPING.
Shipping within 2-3 working days is £3.50 within the UK.
Next day delivery is £6.50
Clean Tea UK also ship within the EU at a variable rate
Authority to Leave
If you have not given authority to leave the parcel, and if you are not at home to receive your delivery a delivery attempt notice will be left and your order will be left at your local post office/ depot for collection.
Once the parcel has been dispatched we cannot take responsibility for their transit or the action of the courier services.
Returns & Refunds
Clean Tea does not accept returns or refunds for change of mind.
If there is a proven manufacturer’s fault with the product, please contact us within 7 days of receiving product for a replacement.
Invoices & Receipts
No invoices or receipts are sent with your delivery. They are emailed to you.
However, if you misplace your invoice, you can view past orders within your My Account.
Glass Infuser Bottle Warranty
We offer a 12-month manufacturing warranty on our Glass Infuser Bottle
Claiming under warranty
If you need to organise a return or refund on your bottle, you’ll need email your issue with images to our customer service team at admin@cleantea.co.uk
What is covered
- Material Issues
- Workmanship Issue
- Defective Products
What is not covered
- Normal Wear & Tear
- Accidental Damage (eg: a dropped product)
- Product Misuse & Improper Care
- Cleaning Related issues
Tea Tips
Nut Allergies
None of our Tea range contains any traces of nuts. They are also crafted in a kitchen that does not process nuts.
Vegan Friendly
All our Teas are Vegan. They do not contain any animal products, nor do they contain any animal bi-products.
Pregnancy & Breastfeeding
Pregnancy Safe Products
Acai Berry Powder
Acai Super Bowl
Chai Rooibos
Ceylon Black
Calming Chamomile
Choc Beet
Choc Chai
Choc Cherry
Choc Chilli
Choc Coco-Loco
Cinnamon Apple
Earl Grey (in moderation)
English Breakfast (in moderation)
Green Tea (in moderation)
Green Tea with Jasmine (in moderation)
Masala Chai
Morning Matcha (in moderation)
Mother’s Love
Sanctuary
Tea for Two
Zest
Notes about our pregnancy safe products
Some teas contain caffeine, which needs to be kept under 200 mg a day during pregnancy. White tea contains 15 mg per cup, Green Tea 20 mg per cup and Black Tea contains 45 mg per cup. Cacao also contains some caffeine. These teas and cacao also have significant health benefits through their polyphenols and antioxidants so can be part of a healthy pregnancy diet, as long as you are aware of your caffeine intake.
For women who love their Chai Teas, Rooibos Chai is perfect, caffeine free and has no Star Anise. Star Anise is considered safe in small amounts in tea. In pregnancy, you would avoid the essential oil of Star Anise or a concentrate.
- Choc Chai, Green Chai and Masala Chai have some caffeine and a little Star Anise in them, but as a food in small amounts, Star Anise is considered safe.
- Cinnamon Apple: cinnamon in pregnancy has many benefits as a food. Just avoid cinnamon oil or concentrated cinnamon supplements.
- Lavender is best avoided during pregnancy in medicinal quantities. It is generally considered safe in a tea form, but may possibly be unsafe, so we don’t recommend it in pregnancy.
- Lemongrass is best avoided in pregnancy due to its ability (in high doses) to initiate menstrual flow. It is excellent in breastfeeding though.
- Hibiscus is not recommended in pregnancy
- Tea for Two contains spearmint, which is considered safe and useful in pregnancy when taken in moderate amounts eg. 1-3 cups a day of Tea for Two
Breastfeeding Safe Products
Acai Berry Powder
Acai Super Bowl
Balance
Berry-licious Ice Tea
Byron Bliss
Calming Chamomile
Chai Rooibos
Choc Beet
Choc Cherry
Choc Coco-Loco
Cinnamon Apple
Earl Grey (in moderation)
English Breakfast (in moderation)
Green Tea (in moderation)
Green Tea with Jasmine (in moderation)
Hibiscus Ice Tea
Hibiscus Splice Ice Tea
Immunity Boost
Love is Brewing
Lullaby
Mother's Love
Strawberry Sunrise
Tea for Two
Tutti Fruity
You can also search for our Pregnancy and Breastfeeding Safe Teas from within the shop.
How To Brew Tea
Instructions on how to brew loose leaf teas is detailed in our brewing instructions article.
Business
Wholesale Enquiries
Please contact our office for our wholesale menu, pricing and availability or samples.
Organic Certfication
Clean Tea uses only certified organic herbs and fruits from Australia Organic Certified supplier 274P. We use a mixture of local and imported goods, carefully hand blended in an organic environment in our factory in Byron Bay.
